PLYmedia adheres to strict quality assurance processes and accepted industry standards in the creation of Live Captioning Content for online videos.
Content for a Live Event is created by NCRA (National Court Reporters Association) member reporters with experience in real-time captioning. PLYmedia’s reporters strive to maintain industry best practices of 98% accuracy for captioning of an Event. Accuracy rates, however, may vary for a Live Event as accuracy shall depend on several factors, such as but not limited to, technical / non-technical subject matter of the Live Event, audio quality of event and video stream, preparatory material provided to the reporter prior to the Live Event, rate of speaking and accent of speakers. Please note: 98% accuracy is defined as follows: Content is written to a file and the reporter will correct spelling errors, where possible. As the process is performed in real-time and the Live Event is not reviewed in its entirety, the provided transcript may still contain some inaccuracies and indications of phonetic, indiscernible and inaudible words (including non-capitalized proper names) or segments of audio loss. The cre ation of a reviewed transcript (post-event) of a Live Event (“Reviewed Transcript”) is available for an additional fee. The review process is defined as follows: The Content is written to a file during the Live Event and then the reporter fully reviews and edits the transcript (post-event) or the transcript is reviewed by an independent editor to correct spelling errors, inaccuracies, insertion of missed words, correction of proper name capitalization and if necessary, research incorrect terms or words for correction.